Frustrations on hold...

Well, I've had many a client who's frustrations have surfaced as once they've gone through the wonderful process of having a GSA modification approved and whereas CapITal Reps has uploaded the product/service/price changes to GSA's Vendor Support Center for validation (required within five-days of the mod approval but has never been enforced), only to wait for their CO to review and approve the mod changes again onto GSA Advantage.  Many CO's approve the Advantage uploads weekly, while others, due to circumstances unknown....take longer to approve/post then it did to have the mod approved. 

What to do?  Well, you need to be pleasantly persistent and ping the CO via e-mail and voice mail, as more and more ordering activities will not award a contract to a schedule holder unless the offerings are displayed on GSA Advantage.  I always advise my clients that at best, GSA Advantage postings are 30-45 days old.  If you're awaiting a posting to an approved GSA mod that's been validated by the Vendor Support Center, you can always forward a copy of the approved mod (redact your cost and markup or discount data) to the ordering activity.

Of course, you must remember that GSA Advantage is really an online "viewing guide" as less than 1/10th of 1% of all GSA sales are transacted on Advantage.  Think how successful Amazon.com would be if their web site was 30-45 days old...not.

Good luck on closing the loop in the GSA mod process.