Well, it's always good to have a customers evaluate your performance, so I'm pleased to see that GSA is interested in such. While GSA's survey originated before the election of President Obama, change is still forthcoming. By the way, ALL GSA new offerors are required to submit a completed Open Ratings Customer Satisfaction Report, which natuarally, rarely has negative comments.
I sincerely hope that GSA management reviews and actually implements changes based on the survey results rather than a federal SES official simply checking the survey off as a completed process for their annual performance review.
Per the e-mail survey, the "General Services Administration (GSA) is deeply
committed to better meeting your needs and those of the vendor community as a
whole. In support of this goal, a survey is being conducted to measure your
satisfaction with the Procurement Contracting Officer (PCO) and contract
award/mod process.
CFI Group, an independent satisfaction research and
consulting firm, is administering this survey. Your responses will remain
completely confidential and your identity will not be revealed to GSA unless
desired. The survey is conducted via a secure server and is authorized by Office
of Management and Budget Control No. 1505-0191.
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