Well, GSA has announced more changes (in addition to a 90 day notice to update GSA price lists on Advantage or being de-listed, issuing a customer satisfaction survey, etc) that now includes the formation of the Central Intake Desk (CID).
GSA's CID notice states that "in order
to improve customer service, GSA Center for IT Schedule 70 has implemented a Central Intake
Desk for the receipt of all Modification Requests.
In
the future, please submit your request electronically through GSA’s eMod system
or forward your modification requests directly to our Central Intake Desk."
The real purpose behind the CID is to monitor how long it takes CO's to process modifications. I'll be the first to admit that the GSA Schedule 70 CO's have too heavy of a burden and often undergo variable management initiatives without common logic. With the exception of a CO actually caring about her clients and/or their personal pride, CO's who fall below the processing benchmarks will still receive the same annual pay increase as their fellow GSA COs, regardless of performance.
I'm certain that the initial phase of the CID will delay mods by several weeks. Also, the IT Schedule 70 group has CO's in MO and GA, so it's yet to be seen if mods will be scanned by the CID and e-mailed to the remote CO's or more likely dropped in the mail, received by the CO, mailed back to the CID and then mailed back to the contract holder.
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